Lisa Moreno

February 11, 2026

Outstanding Invoices, Hosting Payment, and Lease Status

On February 11, 2026, I contacted Lisa directly regarding outstanding hosting and utility invoices, the status of the Oshkosh lease, and the broader unpaid obligations associated with the agency relationship.

The email noted that Jerry had identified Lisa as overseeing billing matters beginning January 1. I advised that multiple prior communications concerning hosting and utilities had received no acknowledgment and specifically requested confirmation that the communications had been received.

The email further advised that:

• Cloudways was requesting a payment date;
• continued hosting was at risk because of nonpayment;
• Viral Solutions had subsidized, managed, maintained, and developed the websites for more than two years;
• the outstanding invoice included hosting expenses and utility costs personally advanced to maintain operational continuity;
• the invoiced amount represented only a small portion of the broader outstanding agency obligations;
• Jerry had previously acknowledged the need for financial stabilization; and
• the Oshkosh lease matter required an update because the landlord’s requests for communication had not received a response.

Lisa did not respond to this email or provide the requested acknowledgment, payment date, or update concerning the outstanding obligations.

Nine days later, Lisa contacted me regarding household utility payments made pursuant to authorization previously provided by Bob Morales. Her initial email requested an immediate response and advised that the charges were being reversed unless authorization could be established.

I responded the same day and identified the authorization as an email from Bob Morales dated November 26, 2025, at 2:11 p.m. When Lisa subsequently requested that I forward the email, I declined to assume responsibility for substantiating authorization issued by MSCG’s own president and directed her to obtain the record directly from Bob Morales.

Lisa continued to follow up regarding the authorization and advised that Jerry intended to dispute the charges with the bank unless proof was provided. On February 23, she stated that Jerry would be going to the bank and directed me to previously referenced documentation if I was seeking “resolution.”

The sequence reflects a marked difference in communication expectations: my February 11 request concerning unpaid hosting, personally advanced utilities, the Oshkosh lease, and broader outstanding obligations received no acknowledgment, while my immediate participation was expected when questions arose concerning utility payments that had previously been authorized by Bob Morales.

Her nonresponse was consistent with a broader communication pattern documented throughout the agency relationship. Repeated requests for payment, acknowledgment of outstanding obligations, financial accountability, and meaningful resolution frequently went unanswered by members of MSCG’s ownership and executive team, even when the communications identified immediate financial hardship, service interruptions, housing instability, or other time-sensitive consequences.

Lisa’s lack of response to the February 11 communication followed a broader pattern exhibited by members of the MSCG ownership and executive team, in which repeated requests concerning compensation, reimbursement, infrastructure expenses, and mounting financial hardship frequently went unanswered, while requests requiring action or documentation from me were treated as urgent.